Focus Awards Level 1 Certificate in Customer Service (RQF)(601/7705/6 )

Qualification Overview

The Focus Awards Level 1 Certificate in Customer Service (RQF) is aimed at those learners preparing to enter the customer services sector.

The purpose of this qualification is to support learners with the development of starting a career within the customer service industry. It will prepare learners for employment within this sector. The aim is to provide the learners with the specific knowledge and skills required to pursue a career within this sector.